Features
Everything Paperhuman watches, in one place.
From the first signal to the moment it needs a human, nothing goes unwatched.
Everything Paperhuman watches, in one place.
Channels
WhatsApp, email, and phone watched in one inbox, each with its own agent and automation mode.
AI agents
Named agents with their own knowledge scope, tone, and workflow set.
Automation
Checks conditions automatically, then pauses and escalates for approval.
Reporter Agent
Watches for low stock, overdue invoices, and stale approvals, then escalates to the right person.
Team & security
Role-based access from viewer to admin, with a permission matrix and full activity log.
Knowledge base
Documents, spreadsheets, and crawled websites, with citations on every AI reply.
Channels
One inbox for WhatsApp, email, and phone
Every conversation is watched in one place, whichever channel it came from.
- WhatsApp (WhatsApp Web), Email (IMAP/SMTP), Phone (Twilio + ElevenLabs voice)
- Multiple accounts per channel: extra numbers and inboxes, each with its own agent and automation mode
- Per-channel automation modes: workflow-first, AI-first, approval-required, manual-only
- Inbound webhook endpoint for external systems to trigger workflows
AI agents
Named agents, scoped knowledge, real analytics
Each agent has its own personality, knowledge scope, and set of workflows, routed automatically.
- System prompt, tone, knowledge scope, workflow set, and escalation department per agent
- Automatic routing: channel account → default agent → prioritized assignments
- Test console: dry-run any agent against a sample message before it goes live
- Per-agent analytics: AI fallback rate, workflow success rate, human handoff rate
Workflows
Visual automation with a human in the loop
Build branching logic without code, and pause for approval wherever it matters.
- Triggers, true/false conditions, delays, approvals, replies, tickets, tags, API calls
- MCP tool calls and skill prompts for custom logic
- Approval steps pause execution: agents approve, edit, skip, or reject from the thread
- Full run logs: every trigger, skip reason, action, and error
Module marketplace
12 areas of your business, watched in one click
Orders, inventory, finance, sales, HR, and more, each watched in its own workspace, not raw JSON.
- Status pipelines, structured record forms, one-click lifecycle actions
- Order line items and a Sales CRM kanban board
- Low-stock and overdue-invoice alerts
- Confirmed orders can message customers back through the source channel
Reporter Agent
A chatbot that watches your business for you
Ask it questions, or let it come to you when something needs attention.
- Chatbot on every page, scoped to only the modules you can access
- Heartbeat scans for low stock, overdue invoices, stale approvals, unanswered conversations
- Delivers proactive chat messages, notifications, and critical-only email
Knowledge base
Documents, spreadsheets, and crawled sites
Every AI reply cites its sources. Grounded, not guessed.
- PDF/DOCX/CSV/XLSX/images with OCR, plus sitemap-aware website crawling
- Semantic search with embeddings, chunking, and citations on every reply
- Excel-style table editor for spreadsheet-derived documents
Team & security
Role-based access, built in
Viewer, agent, supervisor, admin. Assignment-scoped visibility is enforced server-side, not just hidden in the UI.
Less busywork, more wins
Every automated reply and approval is time your team gets back.
Let Paperhuman start watching today.
Connect your first channel or system in a few minutes, and only get pulled in when it matters.
Request a demo